Common Support Issues:

1. Password / Login Problems
2. Billing Concerns
3. System Requirements
4. Technical Issues with Members Area
5. All other concerns and requests

1. Password / Login Problems:

My password doesn't work

a. Make sure you're entering your username and password exactly as it appears on your email receipt.
b. If you're still experiencing problems please contact us and we’ll get back to you right away.

I don't know my password and/or username

a. Check your email that you used on the join form for your membership reciept.
b. Click here to retrieve your password.


2. Billing Concerns:

How do I cancel my membership?

1. If your membership is through IMG please visit:
2. If your membership is through Epoch please visit:
3. If your membership is through GXBill, please visit:
4. If your membership is through CCBill, please visit:
5. If you don't know which biller your membership is with or you have any other billing concerns please contact our support staff by clicking here. Please always mention in the email title, and your username / details in the body of the email.

3. System Requirements

a. You may view on any system, with any internet connection, on any internet browser. The site has been tested and optimized for both Windows and Apple PC platforms,
b. Your connection speed will only affect your download times. Photos are optimized for minimal download time. There are multiple video formats and sizes so you can choose the best one for your connection speed.
c. Videos are available to download or stream in RealPlayer (version 10.0 or higher) and Windows Media (version 9.0 or higher), in medium and large sizes.

4. Technical Issues with Members Area

The photos show up as broken picture icons.

a. Try refreshing the page in your internet browser

a. Check your donwload speed and make sure the file has completely downloaded. Many video files are 30MB or more, so if you have a slow connection speed, it may take a while for the video to start.
b. Make sure you ahve most recent version of your media player installed. For free updates, visit:
Windows Media Player
Real Player

c. I can't seem to stream the videos in Firefox. Why?
Old Versions of Mozilla Firefox are known to have some issues with streaming files inside of its browser. You might notice it downloads the entire file before it will play it. Please make sure you are using the latest version of Firefox.

The games do not load for me.

a. The games run on Macormedia Flash. Please make sure you have Flash Player 8 installed on your system.

I found a broken/missing link in the members area.

a. Please report all errors or omissions here.

5. All other issues and concerns

If your questions have not been answered here, please click here to visit our support pages.